Quality Care When You Need It 

UChicago Medicine provides on-demand virtual urgent care, ensuring you receive superior healthcare regardless of your location. Whether dealing with a minor illness or seeking expert advice, our telehealth service offers timely access to healthcare providers without the need to leave home.

Convenient and Comprehensive 

With telehealth, you can skip long waits and travel time. Our virtual visit services are available Monday through Friday from 8 am to 8 pm, and Saturdays from 9 am to 1 pm. Schedule your virtual visit easily via MyChart on any internet-connected device—computer, tablet or smartphone. Your medical history is readily available, ensuring personalized and informed care.  

Fast Relief for Minor Conditions  

Our virtual urgent care is ideal for non-life-threatening issues such as colds, allergies and minor injuries. With just a few clicks, you can connect with a healthcare provider ready to address your health needs.  

Examples of Treatable Conditions  

We know that health issues can arise unexpectedly. Our on-demand virtual urgent care is here to provide compassionate support for various non-emergency conditions, including:  

• Respiratory Infections: Quick assistance for cold, flu or mild cough symptoms.  
• Allergic Reactions: Guidance for managing seasonal allergies, skin reactions or mild food allergies.  
• Digestive Issues: Relief for upset stomachs, heartburn or mild gastroenteritis.  
• Skin Concerns: Diagnosis and advice for rashes, insect bites or minor skin infections.  
• Musculoskeletal Complaints: Support for muscle strains, joint pains or minor backaches.  
• Health Maintenance: Discuss wellness inquiries, medication refills or preventive care strategies.  

Our goal is to provide empathetic care tailored to your needs, ensuring peace of mind when you need it most.  

Who Benefits from Telehealth? 

Busy Professionals 

Balancing work and health is easier with our virtual urgent care, allowing busy professionals to access healthcare without interrupting their workday. 

Parents with Young Children

Avoid the challenges of arranging childcare or bringing kids to the doctor’s office. Our service lets parents receive care from the comfort of home.

Travelers

Stay connected with healthcare providers whether at home or on the road. Our service ensures you have continuous access to medical advice wherever your travels take you. 

Easy Access Anywhere  

No New Apps Needed  

Accessing our telehealth service is straightforward. Schedule appointments through MyChart without needing additional accounts or apps—just an internet-connected device. 

Experience Seamless Healthcare with UChicago Medicine  

At UChicago Medicine, our commitment to your health is strong. Our on-demand virtual urgent care provides compassionate individualized care when you need it most. Trust us as your partner in health, offering expert guidance and support every step of the way.

UChicago Medicine contracts with KeyCare Medical Group to provide Virtual Urgent Care services to our patients. If you choose to continue with a Virtual Urgent Care visit, you will be directed to KeyCare’s platform to check in and complete your video visit. KeyCare Medical Group providers are not agents or employees of the University of Chicago Medical Center, the University of Chicago, or the Ingalls Memorial Hospital.