UCM IT Service Desk Support

  • Phone: 773-702-3456
  • Email: ucmitservicedesk@uchicagomedicine.org

High priority issues should not be submitted through email.

Remote Access to Email

UCM Email - Microsoft Outlook Web App for UCHAD access

For those who have been migrated to UCMED, there will be no Outlook App on Citrix.

Reset Your Password

You can change or reset your passwords by visiting https://identity.uchospitals.edu/pss or calling 773-702-3456.

Users must be enrolled in DUO Two Factor Authentication. If you are not registered for DUO, during the password reset workflow the system will ask you register and help you set up your DUO Two Factor Authentication.

For more information about resetting your password, please visit the UCM IT Service Desk Password Assistance or Frequently Asked Questions page.

Intranet & UCM Applications 

Citrix Webapps

Many applications and resources provided by UCM (such as the Oracle E-business suite, Microsoft Office, network shared drives, and EPIC) are accessed via a portal we call the “UCMC Applications” or “Citrix Clinical Desktop” available through an app made by Citrix. These Citrix-based apps are not installed on your computer but are accessed through a Citrix app which is installed on your computer.

For those who have been migrated to UCMED, you will need to prefix your logon ID with UCHAD\. Migrated users may mistakenly log into Citrix with UCMED\<userid>, which will result in a view in Citrix that does not show their proper icons.  Users should continue logging into Citrix the previous way  (i.e., without a prefix).

UCM VPN — Cisco AnyConnect VPN

Access to the UCM VPN should only be conducted with a UCM managed device adhering to the organization’s cyber security policies. If you are not using a UCM managed device, please login to Intranet & UCM Applications. Once you are finished working, please disconnect from the VPN immediately to allow other users to connect.

A Virtual Private Network (“VPN”) allows you to create a secure connection to another network over the Internet – or in other words, it allows your computer at home to connect to websites, servers, and drives or file shares protected within the University’s network. All VPN services also require 2FA. The Cisco Anyconnect Secure Mobility VPN software is the same for University, BSD, and UCM, but each is accessed by different means. 

Working from Home

Return to Work Release Form

Remote access to your email, the intranet, and other University of Chicago Medicine (UCM) applications remains subject to the applicable UCM policies, including, without limitation, Email and Voicemail Use and Privacy (Admin 06-11) and Security over Access Permission to UCM Data, Computing and Communications Resources (Admin 06-16).